Advisory & Consulting

Strategy before content.

I help organizations rethink customer education, learning strategy, and capability development so people adopt products faster, build confidence sooner, and perform better on the job.

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The work

How I can help.

Learning Program Design

Designing education programs for employees, customers, partners, and professional communities.

Product & Customer Education

Helping software companies improve onboarding, adoption, retention, and customer success.

AI Strategy for Learning

Helping teams understand where AI belongs inside learning workflows, enablement, and content operations.

Executive Workshops

Facilitating leadership sessions around learning strategy, customer education, AI adoption, and organizational change.

Speaking & Facilitation

Leading keynotes, executive offsites, internal events, and conference sessions.

Storytelling

Helping teams communicate ideas more clearly through presentations, product launches, demos, and education.

Learning Technology

Evaluating platforms, workflows, governance, implementation, and long-term learning operations.

Fractional Advisory

Serving as an ongoing strategic advisor to leadership teams without becoming a full-time employee.

Selected Work

Programs built to scale.

These projects represent different chapters of my career, but they all share the same goal: helping people learn faster, adopt products more confidently, and perform better in the real world.

Twitter Flight School

Turning advertiser onboarding into a global education ecosystem.

Twitter had a global advertiser base — from first-time marketers to the world's largest agencies — and no coherent way to teach them how to succeed on the platform. I helped build Twitter Flight School into one of the industry's largest customer education ecosystems: a certifiable, revenue-driving program running in nine languages that made advertiser onboarding scalable for the first time.

Monthly Learners: 150K+
Certifications: 30K+
Courses: 30+
Languages: 9

Twitter Flight School product screenshot

Walmart Marketplace Learn

Consolidating fragmented seller education into one destination.

Seller education was scattered across disconnected documentation, tutorials, onboarding guides, and support articles — leaving 200,000+ sellers to piece together their own learning path. I led the consolidation of Seller Help and Seller Academy into Marketplace Learn: one coherent destination where sellers could actually build the skills they needed to grow on the platform.

Sellers Supported: 200K+
Monthly Learners: 137K+
Resources: 500+
Video Tutorials: 50+

Walmart Marketplace Learn product screenshot

LinkedIn Learning

Helping scale one of the world's largest learning libraries.

Joined during a period of explosive growth and helped shape one of the world's largest online learning libraries. Beyond authoring courses, I worked closely with Product, QA, and Production to streamline how courses were built, introduced challenge-based formats that lifted engagement, and contributed to platform features including time-coded notes.

Courses Produced: 100+
Learners Reached: 200M+
Faster Production: ~25%
Learning Formats: New